Coordinates the planning, development and execution of Lexington Health patient experience programs
Job Summary
Coordinates the planning, development and execution of Lexington Health patient experience programs.
Responsible for a data driven program that collects, tracks and analyzes patient experience trends for optimizing service outcomes.
Demonstrates, encourages and develops collaborative working relationships with all internal and external customers (patients, families, physicians, and staff).
Matching Summary
Coordinates the planning, development and execution of Lexington Health patient experience programs.
Skills & Requirements
Must-have
patient experience programs
data driven program
patient experience trends
best practices for patient experience
patient-centered culture
collaborative working relationships
Nice-to-have
modern healthcare best places to work
magnet with distinction status
excellence in nursing care
value based purchasing programs
Key Requirements
Bachelor's Degree in Healthcare or Business
2 Years of experience in a health care environment
Process improvement experience
Patient experience experience
Project management experience
Managing cross-functional teams and projects
Working knowledge of quality improvement principles
Project management and team facilitation (Lean, Six Sigma, PDSA)
Proficiency with basic statistical management
Interpretation and representation of patient experience data