Call Center Supervisor

MedImpact Healthcare Systems, Inc.

Livonia, MI, United States
Base: $56,006 - $95,209; bonus/equity: not specifi...
Fully remote
2+ years experience in pbm or healthcare
1 year supervisory experience required
Proficiency with ms office programs
MedImpact Healthcare Systems, Inc. is seeking a Call Center Supervisor to oversee operations and staff in their contact center, focusing on delivering exceptional customer service and meeting performance standards. The role requires leadership skills and a background in healthcare operations, with a strong emphasis on training and development

Job Summary

  • This position is responsible for the supervision of a variety of Contact Center Services staff and managing day-to-day operations to achieve defined service objectives.
  • The role requires leading performance conversations through coaching and feedback while ensuring staff compliance with regulatory agencies and performance standards.
  • MedImpact offers comprehensive benefits including medical, dental, vision, wellness programs, paid time off, and a 401K with company match.

Matching Summary

Match Score: 85

MedImpact Healthcare Systems, Inc. is seeking a Call Center Supervisor to oversee operations and staff in their contact center, focusing on delivering exceptional customer service and meeting performance standards. The role requires leadership skills and a background in healthcare operations, with a strong emphasis on training and development.

Salary

Base: $56,006 - $95,209; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Wellness, 401K Match

Skills & Requirements

Must-have

  • 2+ years experience in PBM or healthcare
  • 1 year supervisory experience required
  • Proficiency with MS Office programs
  • Strong written and oral communication skills
  • Ability to manage difficult client situations

Nice-to-have

  • Current Pharmacy Technician License preferred
  • CPhT certification preferred
  • Experience in cross-functional team collaboration
  • Demonstrated ability to drive continuous improvement
  • Flexibility to work nights, weekends, or holidays

Key Requirements

  • BS/BA Degree or equivalent
  • Minimum 2-3 years PBM or healthcare environment experience
  • 1 year of supervisory experience
  • Current Pharmacy Technician License (preferred)
  • US Work Authorization (No Sponsorship)

Work Rights

Not specified

Tailored Resume

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