Reservations Agent (full Time)

Fairmont Hotel Macdonald

Edmonton, Canada
**
Professional customer service skills
Microsoft office proficiency required
Ability to work under pressure
** Fairmont Hotel Macdonald is seeking a full-time Reservations Agent who will provide exceptional service and administrative support to enhance guest experiences. Ideal candidates should possess strong interpersonal skills, a customer-focused mindset, and relevant experience in hospitality. **

Job Summary

  • The role involves booking room reservations, maintaining group blocks, and ensuring accurate payment information processing.
  • Employees will maximize revenue by upselling guestrooms and recommending hotel facilities while providing exceptional service.
  • The company offers a comprehensive benefits package including mental health support, pension matching, and employee travel discounts.

Matching Summary

Match Score: 75

** Fairmont Hotel Macdonald is seeking a full-time Reservations Agent who will provide exceptional service and administrative support to enhance guest experiences. Ideal candidates should possess strong interpersonal skills, a customer-focused mindset, and relevant experience in hospitality. **

Skills & Requirements

Must-have

  • Professional customer service skills
  • Microsoft Office proficiency required
  • Ability to work under pressure

Nice-to-have

  • Previous hotel experience preferred
  • Property management system knowledge
  • Light Speed system experience

Key Requirements

  • Must be legally eligible to work in Canada
  • Service focused personality essential
  • Strong verbal and written communication skills

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter