Strong knowledge of gds systems sabre amadeus travelport
Experience with pnr creation data and lineages
Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry
Job Summary
Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry.
The role involves providing Level 2 technical support for critical travel booking applications, managing incidents, and conducting root cause analysis to prevent recurrence.
Employees enjoy flexible benefits tailored to their country, travel perks from major providers, and access to over 20,000 learning courses.
Matching Summary
Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry.
Skills & Requirements
Must-have
5+ years technical application support experience
Strong knowledge of GDS systems Sabre Amadeus Travelport
Experience with PNR creation data and lineages
Proficiency in XML APIs Web services SQL debugging
Hands-on troubleshooting multi-tiered web architectures
Experience with ticketing systems ServiceNow Freshservice Salesforce
Nice-to-have
Experience with Amex GBT applications and processes
Knowledge of AWS Azure cloud infrastructure
ITIL or Nexthink certification preferred
Ability to work 24x7 rotational shifts
Fluency in log analysis tools Datadog Kibana Grafana
Self-starter mindset with minimal guidance
Key Requirements
Bachelor's degree in Computer Science IT Engineering or equivalent
5+ years of technical application support experience in travel industry
Strong background in travel management company (TMC) or travel technology
Expertise in business travel operations across online and offline applications