Embedded Customer Success Manager

Workato

Palo Alto, California, USA
**
Embedded customer success
Customer outcomes and retention
Product adoption and enablement
** Workato is seeking an Embedded Customer Success Manager to support their rapidly growing Embedded Business Unit, which collaborates with software companies to integrate Workato's automation platform into their products. The ideal candidate will have extensive experience in customer success or technical account management, with a strong understanding of the software development lifecycle and the ability to engage with technical audiences. **

Job Summary

  • Workato transforms technology complexity into business opportunity by helping businesses globally streamline operations by connecting data, processes, applications, and experiences.
  • The Embedded Customer Success Manager will own a portfolio of embedded customers, managing renewals and driving net revenue retention targets, while guiding customers through product launch and go-to-market readiness.
  • This role is at the intersection of product strategy, technical consulting, and business development, advising customers on integration product strategy and collaborating with Workato’s product team to advocate for customer needs.

Matching Summary

Match Score: 75

** Workato is seeking an Embedded Customer Success Manager to support their rapidly growing Embedded Business Unit, which collaborates with software companies to integrate Workato's automation platform into their products. The ideal candidate will have extensive experience in customer success or technical account management, with a strong understanding of the software development lifecycle and the ability to engage with technical audiences. **

Skills & Requirements

Must-have

  • embedded customer success
  • customer outcomes and retention
  • product adoption and enablement
  • integration and automation platforms
  • executive business reviews

Nice-to-have

  • strategic thinker
  • entrepreneurial mindset
  • customer empathy
  • flexible trust-oriented culture

Key Requirements

  • 5+ years of experience in customer success, technical account management, consulting, or product management
  • Experience working with software companies (ISVs) or in an embedded/OEM partnership context
  • Solid understanding of the software development lifecycle
  • Demonstrated track record of hitting or exceeding renewal and expansion targets
  • BS/BA or equivalent practical experience

Work Rights

Not specified

Tailored Resume

Cover Letter