Job Summary

• Lead and manage a team of Support Associates, setting work priorities and ensuring smooth transitions between teams.
• Serve as a Subject Matter Expert (SME) in critical roles, frequently liaising with onsite Government Management and overseeing passport processing functions.
• CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and learning opportunities as part of its ownership culture.

Matching Summary

Salary

Base: $55,600.00 - $118,700.00; Bonus/Equity: Not specified; Benefits: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid maternity and parental leave, Learning opportunities and tuition assistance, Member assistance and wellness programs

Skills & Requirements

Key Requirements

• Bachelor's Degree or 4 years of experience as Support Associate Level II or III
• 4 years of experience in managing teams
• Six (6) years of general office experience
• Two (2) years of supervisory experience
• Four (4) years of experience utilizing MS Word, PowerPoint, Excel, and Outlook
• Demonstrated customer service experience
• Demonstrated ability to lead, manage, delegate, prioritize, and organize workflow

Work Rights