The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring accurate processing and timely delivery
Job Summary
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring accurate processing and timely delivery.
This role coordinates internally across supply chain, inventory, logistics, and billing teams to meet customer demand and resolve order issues proactively.
The position requires offering after-hours services for emergency orders, especially during holidays, and driving continuous improvement in order-to-cash processes.
Matching Summary
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, ensuring accurate processing and timely delivery.
Skills & Requirements
Must-have
SAP environment expertise
Bilingual English and French
Order lifecycle management
Customer service communication
Logistics coordination
Credit and debit note processing
Microsoft Office proficiency
Nice-to-have
Strong initiative and positive approach
Ability to work with minimal supervision
Adaptability to changing environments
Cross-functional team collaboration
Time management and organizational skills
Key Requirements
Bilingual English and French
Experience with SAP and Fiori
Ability to manage customer accounts and service inbox