Job Summary

• The Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs, acting as a liaison between the airline customer and the Gate Gourmet operational unit.
• Key responsibilities include agreeing on performance expectations, approving specialty orders, ensuring invoice accuracy, working closely with the production team, and communicating customer goals to the local team.
• Benefits include paid time off, 401k with company match, company-sponsored life insurance, medical, dental, vision plans, and various voluntary insurance options.

Matching Summary

Salary

Base: $75K - $80K Per Year; Bonus/Equity: Not specified; Benefits: Paid time off, 401k, company match, life insurance, medical, dental, vision, disability, voluntary life/accident/hospital, EAP, commuter benefits, employee discounts, free meals

Skills & Requirements

Key Requirements

• High School Diploma or GED
• Associate's degree or 4-year degree preferred
• Proven Account Management skills
• Minimum 3 years account/project management
• Technical and analytical competence
• High level of initiative
• Handles stressful situations
• Full knowledge of customer specific requirements
• Excellent written and oral communication
• Bilingual is a plus

Work Rights