Manager, Product Support Scientists Emeai

Oxford Nanopore Technologies

Oxford, United Kingdom
Excellent starting salary; attractive bonus; outst...
Hybrid
Msc or phd in life sciences
Experience with sequencing technologies
Proven people management experience
Oxford Nanopore Technologies is seeking a Manager for Product Support Scientists in the EMEAI region, focused on delivering high-quality technical support and consultancy. The role requires leadership in managing a team, ensuring effective troubleshooting, and collaborating with various departments, all while promoting a culture of innovation and ambition

Job Summary

  • The role leads the EMEAI Product Support team to ensure the highest quality of technical support, training, and consultancy is provided to front-line support teams and key scientists.
  • The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis.
  • The position offers an attractive bonus and an excellent starting salary along with outstanding benefits.

Matching Summary

Match Score: 85

Oxford Nanopore Technologies is seeking a Manager for Product Support Scientists in the EMEAI region, focused on delivering high-quality technical support and consultancy. The role requires leadership in managing a team, ensuring effective troubleshooting, and collaborating with various departments, all while promoting a culture of innovation and ambition.

Salary

Excellent starting salary; Attractive bonus; Outstanding benefits

Skills & Requirements

Must-have

  • MSc or PhD in life sciences
  • Experience with sequencing technologies
  • Proven people management experience
  • Proficiency in SFDC or CRM tools
  • Experience handling product complaints

Nice-to-have

  • Outstanding interpersonal skills
  • Ability to work with different teams
  • Data-driven decision making
  • Strong coaching and performance management
  • Experience with Tableau

Key Requirements

  • MSc or PhD in life sciences/molecular genomics
  • Several years commercial experience in biotech/biomedical industry
  • Prior experience in field or technical support roles
  • Direct or matrix people management experience
  • Experience working with R&D and Quality Assurance teams

Work Rights

Not specified

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