Manager, Support

Entrata

Lehi, Utah, United States
**
Lead front-line technical professionals
Manage team operations and performance
Ensure high-quality customer service delivery
** Entrata is seeking a Manager of Technical Support to lead a team providing advanced technical assistance for their AI-driven property management software. The role emphasizes high-quality customer service, team performance management, and continuous improvement in support processes. This position is hybrid, based in Lehi, Utah. **

Job Summary

  • The role involves leading a team of front-line technical professionals providing advanced assistance for a suite of software products.
  • Entrata is a global leader in AI-driven property management technology serving owners and residents worldwide.
  • This hybrid position is based out of Lehi, UT, within a culture that values different perspectives and challenges assumptions.

Matching Summary

Match Score: 75

** Entrata is seeking a Manager of Technical Support to lead a team providing advanced technical assistance for their AI-driven property management software. The role emphasizes high-quality customer service, team performance management, and continuous improvement in support processes. This position is hybrid, based in Lehi, Utah. **

Skills & Requirements

Must-have

  • Lead front-line technical professionals
  • Manage team operations and performance
  • Ensure high-quality customer service delivery
  • Collaborate cross-functionally to enhance support
  • Drive continuous improvement in processes

Nice-to-have

  • Experience with AI-powered solutions
  • Culture of radical transparency
  • Entrepreneurial energy environment
  • Global team collaboration experience

Key Requirements

  • Management experience required
  • Technical support background required
  • Hybrid work availability in Lehi, UT

Work Rights

Not specified

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