Senior Associate, Product Management - Customer Engagement (business Cards & Payments)

capitalone.co.uk

McLean, VA, US
Mclean, va: $111,200 - $126,900; new york, ny: $12...
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Ai aptitude and interest
Customer servicing experiences
Servicing data analysis with ai
** Capital One is seeking a Senior Associate in Product Management for their Customer Engagement team, focusing on Business Cards and Payments. The ideal candidate should have a background in product management, an interest in AI, and a collaborative spirit to develop customer-centric software solutions. **

Job Summary

  • This role will focus on building servicing experiences for Capital One agents and customers that provide clarity and fast resolutions to customer inquiries for our Accounts Payable and Expense Management products.
  • In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered, Business Focused, Technology Driven, and Transformational Leadership.
  • We want you if you are Intellectually Curious, a Communicator & Influencer, a Do-er, Passionate & Customer Focused, a Learner, and a Team Player.

Matching Summary

Match Score: 75

** Capital One is seeking a Senior Associate in Product Management for their Customer Engagement team, focusing on Business Cards and Payments. The ideal candidate should have a background in product management, an interest in AI, and a collaborative spirit to develop customer-centric software solutions. **

Salary

McLean, VA: $111,200 - $126,900; New York, NY: $121,300 - $138,400; Richmond, VA: $101,100 - $115,400; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • AI aptitude and interest
  • Customer servicing experiences
  • Servicing data analysis with AI
  • Agile development environment
  • Hypothesis-driven data assessment

Nice-to-have

  • Proactive AI incorporation
  • Experience with AI development tools
  • Human-centered product design
  • Growth mindset
  • Intellectual curiosity

Key Requirements

  • Bachelor's degree or military experience
  • At least 1 year of product management experience
  • 1+ years translating business strategy into digital products
  • 1+ years working with cross-functional teams as a product owner

Work Rights

Not specified

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