Automotive Case Management (remote)

Concentrix

Work-at-Home, Canada
Base: $16.00-$21.00ph; bonus/equity: not specified...
Fully remote
Automotive product questions
Resolve customer inquiries
Gather necessary information
This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services

Job Summary

  • This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.
  • The company offers a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
  • Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Matching Summary

This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.

Salary

Base: $16.00-$21.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, holidays

Skills & Requirements

Must-have

  • Automotive product questions
  • Resolve customer inquiries
  • Gather necessary information
  • Communicate via email/text/chat
  • Work from home

Nice-to-have

  • People-first inclusive culture
  • Genuine sense of belonging
  • Empathetic problem solver
  • Critical thinker
  • Eagerness to learn

Key Requirements

  • High School diploma or GED
  • At least 18 years of age
  • Automotive enthusiast or knowledge
  • Minimum one year customer-facing role
  • Legally authorized to work in Canada

Work Rights

Legally authorized to work in Canada

Tailored Resume

Cover Letter