This role involves leading the Fan Support team in Norway to ensure service and quality targets are met through effective coaching and performance management
Job Summary
This role involves leading the Fan Support team in Norway to ensure service and quality targets are met through effective coaching and performance management.
The position requires acting as the main point of contact for escalations while collaborating with regional and global stakeholders to drive continuous improvement.
Ticketmaster is committed to an inclusive environment where employees can bring their whole selves to work and thrive alongside diverse teams.
Matching Summary
This role involves leading the Fan Support team in Norway to ensure service and quality targets are met through effective coaching and performance management.
Skills & Requirements
Must-have
Previous solid experience leading a team
Fluency in Norwegian language required
Professional working proficiency in English
Ability to manage priorities and escalations
Comfortable working with KPIs and reporting
Nice-to-have
Strong communication and coaching skills
Experience in international cross-cultural environment
Good working knowledge of Excel and Outlook
Passion for live entertainment industry
Demonstrated leadership and innovation culture
Key Requirements
Solid experience leading or supervising a team
Fluency in Norwegian and professional English proficiency
Fixed term contract covering maternity leave period