Senior Observability Architect | Usa Cst| Remote

Grafana Labs

Remote
Base: $204,000 - $244,000; bonus/equity: restricte...
Remote
Technical ownership of customer success
Architect complex observability solutions
Build strategic customer relationships
As an Observability Architect, you will be the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions

Job Summary

  • As an Observability Architect, you will be the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions.
  • You will represent the technical voice of our customers internally, shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.
  • This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale.

Matching Summary

As an Observability Architect, you will be the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions.

Salary

Base: $204,000 - $244,000; Bonus/Equity: Restricted Stock Units (RSUs); Benefits: Not specified

Skills & Requirements

Must-have

  • technical ownership of customer success
  • architect complex observability solutions
  • build strategic customer relationships
  • guide customers on observability maturity
  • represent customer voice internally
  • drive product adoption and value
  • troubleshoot and provide guidance

Nice-to-have

  • career-defining opportunity
  • innovation-driven environment
  • global collaborative culture
  • passion for meaningful work
  • creative solutions to customers

Key Requirements

  • CST Timezone
  • 5+ years of experience in technical support, TAM, consulting, SE, or Professional Services
  • Experience deploying and operating Kubernetes
  • Bachelor’s degree in Computer Science, Information Technology, Math or equivalent experience
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

Cover Letter