Operations Program Manager, Capital Collections

Stripe

US
On-site
3+ years program management experience
Hands-on casework in collections
Cross-functional collaboration skills
The role involves owning complex collections cases to build deep process knowledge and customer empathy

Job Summary

  • The role involves owning complex collections cases to build deep process knowledge and customer empathy.
  • Candidates will design and launch scalable programs aligned with business objectives and regulatory requirements.
  • The position requires balancing efficient recovery operations with a positive customer-centric user experience.

Matching Summary

The role involves owning complex collections cases to build deep process knowledge and customer empathy.

Skills & Requirements

Must-have

  • 3+ years program management experience
  • Hands-on casework in collections
  • Cross-functional collaboration skills
  • Data-driven decision making
  • Process design and scaling

Nice-to-have

  • SQL knowledge for automation
  • Change management experience
  • Fintech or lending background
  • QA program design expertise
  • Regulatory compliance knowledge

Key Requirements

  • 3+ years of program management experience
  • Willingness to perform hands-on casework
  • Experience managing concurrent projects in fast-paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter