The role involves leading the growth plan for an assigned client portfolio by identifying opportunities and addressing pain points alongside internal teams
Job Summary
The role involves leading the growth plan for an assigned client portfolio by identifying opportunities and addressing pain points alongside internal teams.
Candidates will act as the primary liaison between clients and the organization to ensure the voice of the customer drives business improvements.
Tigo Panama offers a purpose-driven environment focused on connecting people and improving communities through innovation and collaborative teamwork.
Matching Summary
The role involves leading the growth plan for an assigned client portfolio by identifying opportunities and addressing pain points alongside internal teams.
Skills & Requirements
Must-have
3 years minimum experience in client management
Experience with B2B customer relations
Strong negotiation and conflict resolution skills
Ability to lead cross-functional project teams
Proficiency in Salesforce or similar CRM tools
Nice-to-have
Basic knowledge of communication protocols
English language proficiency
Background in engineering or systems fields
Proactive problem-solving mindset
Experience presenting to senior stakeholders
Key Requirements
Graduate degree in Telecommunications, Systems, Industrial Engineering, or related field
Minimum 3 years of labor experience in direct client management
High capacity for analysis to identify process improvement areas