Sr Manager Customer Experience Optimization - Environmental Solutions

Republic Services Inc

Phoenix, AZ, US
Not specified; not specified; comprehensive medica...
Hybrid
7+ years experience in customer experience
Lead cross functional initiatives
Develop standard operating procedures
The Senior Manager is responsible for building and operationalizing the infrastructure that enables a world-class Environmental Solutions customer experience

Job Summary

  • The Senior Manager is responsible for building and operationalizing the infrastructure that enables a world-class Environmental Solutions customer experience.
  • This role involves developing standardized processes, tools, training, and measurement frameworks to enhance efficiency and consistency across the CX organization.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, retirement plans with company match, and an Employee Stock Purchase Plan.

Matching Summary

The Senior Manager is responsible for building and operationalizing the infrastructure that enables a world-class Environmental Solutions customer experience.

Salary

Not specified; Not specified; Comprehensive medical, dental, vision, retirement match, ESPP, PTO

Skills & Requirements

Must-have

  • 7+ years experience in customer experience
  • Lead cross functional initiatives
  • Develop Standard Operating Procedures
  • Create performance dashboards and KPIs
  • Manage team of managers and analysts

Nice-to-have

  • Experience in hazardous waste industry
  • Lean Six Sigma certification preferred
  • Knowledge of environmental compliance workflows
  • Strong executive presence and storytelling
  • Foster culture of accountability and collaboration

Key Requirements

  • 7+ years experience in CX or operations
  • Demonstrated experience leading teams
  • Hybrid work model required (4 days onsite)

Work Rights

Not specified

Tailored Resume

Cover Letter