Group Manager - Salesforce Crm

WNS Global Services (Australia) Pty Ltd

Centurion, South Africa
On-site
End-to-end crm project management
Data accuracy and integrity
Lead management and client survey
Own and manage end-to-end CRM projects, from scoping to deployment, ensuring data accuracy and integrity across CRM platforms

Job Summary

  • Own and manage end-to-end CRM projects, from scoping to deployment, ensuring data accuracy and integrity across CRM platforms.
  • Lead "Lead management and client survey" initiatives to uncover business gaps and drive strategic improvements, collaborating with data vendors, IT teams, and marketing.
  • Experience role clarity, coaching and mentoring, professional development, and structured career paths, contributing to society through the WNS Cares Foundation.

Matching Summary

Own and manage end-to-end CRM projects, from scoping to deployment, ensuring data accuracy and integrity across CRM platforms.

Skills & Requirements

Must-have

  • end-to-end CRM project management
  • data accuracy and integrity
  • lead management and client survey
  • Salesforce CRM proficiency
  • data governance frameworks

Nice-to-have

  • operational excellence
  • deep domain expertise
  • coaching and mentoring
  • culture of outperformance
  • contribute to society

Key Requirements

  • 5+ years CRM administration
  • 5+ years data management
  • 5+ years project management
  • exposure to Salesforce CRM
  • background SAP
  • working with retail environments
  • POPIA compliance

Work Rights

Not specified

Tailored Resume

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