Customer Service, Credit Counsellor - Bilingual

CIBC

Montreal, Quebec, Canada
Competitive salary; incentive pyy available; benef...
Fully remote
Fluent in french and english
Outgoing and incoming call handling
Debt repayment negotiation skills
You will join the Client Account Management Department to connect with clients regarding repayment options and resolve outstanding debts

Job Summary

  • You will join the Client Account Management Department to connect with clients regarding repayment options and resolve outstanding debts.
  • The role requires flexibility to work Monday through Saturday including evenings and weekends within specified hours.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a paid Purpose Day for growth.

Matching Summary

You will join the Client Account Management Department to connect with clients regarding repayment options and resolve outstanding debts.

Salary

Competitive salary; Incentive pay available; Benefits program and pension plan included

Skills & Requirements

Must-have

  • Fluent in French and English
  • Outgoing and incoming call handling
  • Debt repayment negotiation skills
  • Secure wired internet connection
  • Minimum 15 Mbps download speed

Nice-to-have

  • Empathetic and professional communication
  • Goal-oriented mindset
  • Strong analytical thinking abilities
  • Passion for relationship building
  • Curiosity for continuous learning

Key Requirements

  • Legal eligibility to work in Canada
  • Valid work or study permit if applicable
  • Ability to attend primary location within two hours upon request

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter