Member Experience Manager

EōS Fitness

Las Vegas, NV, US
Hourly: $16 - $18 usd; benefits: competitive pyy +...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environments
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free memberships for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $16 - $18 USD; Benefits: Competitive pay plus vacation, holiday, and sick pay; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in fast-paced environments
  • Proficiency with fitness management software
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in fitness, hospitality, or service industry
  • Strong organizational skills and attention to detail
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Empathy and solution-oriented mindset

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Physical ability to move about club floors and rooms

Work Rights

Not specified

Tailored Resume

Cover Letter