Sr. Analyst - Customer Support/operations

Nasdaq

Mumbai, India
Calypso application support
Product issue resolution
Client advice on configuration
Address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application

Job Summary

  • Address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application.
  • Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and customer delivery.
  • This position offers a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Matching Summary

Address and resolve product issues related to the use, maintenance, and upgrade of the Calypso Application.

Skills & Requirements

Must-have

  • Calypso Application support
  • Product issue resolution
  • Client advice on configuration
  • Defect lifecycle management
  • Cross-functional collaboration

Nice-to-have

  • Passion for innovation and efficiency
  • Customer-centric approach
  • Drive for customer adoption
  • Continuous market revolution

Key Requirements

  • 3-5 years Product support/QA experience
  • IT/Finance systems experience
  • Interest Rate Derivatives knowledge
  • Cash Products knowledge
  • P&L and Risk Management knowledge
  • Bachelors or master’s degree
  • CFA/FRM certification

Work Rights

Not specified

Tailored Resume

Cover Letter