$13.30 - $24.70 ph; not specified; health, dental,...
On-site
Handle inbound calls, chat, and emails
Troubleshoot technical issues
Communicate marketing offers
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location. The role involves providing exceptional service to players, troubleshooting technical issues, and maintaining communication across various channels, all while supporting the company’s commitment to excellence in the gaming industry
Job Summary
Provide outstanding service and craft a positive impact within the gaming industry.
Handle inbound calls, real-time chat, emails, and make outgoing calls while troubleshooting technical issues.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 75
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location. The role involves providing exceptional service to players, troubleshooting technical issues, and maintaining communication across various channels, all while supporting the company’s commitment to excellence in the gaming industry.
Salary
$13.30 - $24.70 per hour; Not specified; Health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching
Skills & Requirements
Must-have
Handle inbound calls, chat, and emails
Troubleshoot technical issues
Communicate marketing offers
Uphold customer confidentiality
Maintain SLAs for inquiries
Type at least 90 wpm
Nice-to-have
Thrive in fast-paced environment
Work independently with initiative
Organized with excellent time management
Key Requirements
0-2 years call center experience preferred
At least 21 years old
High School diploma or equivalent
Hybrid schedule with reliable internet
Travel to office 50% of shifts
Camera-ready while working
Advanced computer and Windows Office knowledge
Experienced with troubleshooting computers, smartphones, and tablets