Customer Satisfaction Representative

John Eagle Acura

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Develop continuous improvement plans
Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences at their Medford, OR, and Dallas, TX locations. The role focuses on addressing customer concerns, leading satisfaction improvement initiatives, and leveraging technology for tracking customer feedback

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences at their Medford, OR, and Dallas, TX locations. The role focuses on addressing customer concerns, leading satisfaction improvement initiatives, and leveraging technology for tracking customer feedback.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Develop continuous improvement plans
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Collaborate with Reputation and Brand Team

Nice-to-have

  • Positive attitude
  • Team player

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter