The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives
Job Summary
The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives.
The Operations Team Leader manages the Disputes Cards Analyst and Senior Analyst activities, ensuring adherence to policies and service level agreements.
The position requires ownership of internal and stakeholder communications and leads teams to live by CBA values while delivering operational milestones.
Matching Summary
The role promotes a high-performance culture and engages employees through effective onboarding and development initiatives.
Skills & Requirements
Must-have
Disputes investigation experience
People management experience
Operational and analytical skills
Risk control and management
Stakeholder communication skills
Customer focus mindset
Nice-to-have
Can-do attitude
Collaboration mindset
Detail oriented
Ability to work in fast-changing environment
Team engagement and culture building
Key Requirements
12 to 15 years overall experience
1 to 2 years people management in operations
Bachelor's degree in Finance, Accounting, or Business
Previous 10 years disputes investigation experience
Domain knowledge on dispute industry (issuing and acquiring side)