This role serves as a core technical and programme lead within CX Operations, responsible for building automation and AI capabilities that shape team operations at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations, responsible for building automation and AI capabilities that shape team operations at scale.
The position requires a unique combination of technical confidence to build and ship code alongside strong programme management skills to run complex cross-functional work.
Automation and AI are central to the company's strategy for maintaining quality and responsiveness without being overwhelmed by increasing operational complexity.
Matching Summary
This role serves as a core technical and programme lead within CX Operations, responsible for building automation and AI capabilities that shape team operations at scale.