Customer Service Agent- Mid Shift

Aristocrat Interactive

Lansing, MI, United States
Base: $13.30 - $24.70 ph; bonus/equity: not specif...
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Handle inbound calls, chat, emails
Troubleshoot technical issues
Uphold customer confidentiality
** Aristocrat Interactive is seeking a full-time Customer Service Agent to provide exceptional support to players in the gaming industry. The role entails handling customer inquiries, troubleshooting technical issues, and ensuring high-quality service in a fast-paced environment. **

Job Summary

  • As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience.
  • This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
  • Aristocrat Interactive is Aristocrat Leisure Limited’s regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses came together.

Matching Summary

Match Score: 75

** Aristocrat Interactive is seeking a full-time Customer Service Agent to provide exceptional support to players in the gaming industry. The role entails handling customer inquiries, troubleshooting technical issues, and ensuring high-quality service in a fast-paced environment. **

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) with match

Skills & Requirements

Must-have

  • Handle inbound calls, chat, emails
  • Troubleshoot technical issues
  • Uphold customer confidentiality
  • Maintain SLAs under 45 seconds
  • Type at least 90 wpm

Nice-to-have

  • Thrive in fast-paced environment
  • Strong interpersonal skills
  • Organized with excellent time-management

Key Requirements

  • 0-2 years call center experience preferred
  • At least 21 years old
  • High School diploma or equivalent
  • Hybrid schedule with reliable internet
  • Travel to office 50% of shifts
  • Camera-ready while working
  • Advanced computer and Windows Office knowledge

Work Rights

Authorized to work full-time

Tailored Resume

Cover Letter