The role involves driving initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle
Job Summary
The role involves driving initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle.
As a trusted strategic advocate, you will develop revenue-generating success plans and collaborate with cross-functional teams to ensure world-class customer experiences.
Equinix offers a culture where bold ideas are welcomed, human connection is valued, and employees have the opportunity to shape their future.
Matching Summary
The role involves driving initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle.
Skills & Requirements
Must-have
Post-sales customer relationship management
Customer success plan development and tracking
Renewals, upselling, and retention strategies
Nice-to-have
Strong cross-functional collaboration skills
Proactive problem-solving and risk mitigation
Strategic thinking aligned with business goals
Key Requirements
0 to 3+ years of CSM or sales experience
Experience in B2B SaaS or Technology sector preferred