Lead Customer Service Representative

Kessen Veterinary Clinic

$19.00-$27.00ph; not specified; not specified
Supervise and mentor csr team
Provide exceptional customer service
Handle client concerns professionally
At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families

Job Summary

  • At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.
  • As a Lead Customer Service Representative, you will supervise, mentor, and support CSR team members, train new hires, and promote a culture of collaboration.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs, competitive pay, and comprehensive benefits for full-time employees.

Matching Summary

At AmeriVet, we believe that thriving teams build thriving communities, and your work helps deliver essential high-quality care for pets and families.

Salary

$19.00-$27.00/hr; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise and mentor CSR team
  • Provide exceptional customer service
  • Handle client concerns professionally
  • Oversee appointment scheduling
  • Accurate record keeping and billing
  • Serve as communication link

Nice-to-have

  • Positive and respectful manner
  • Team-focused environment
  • Culture of collaboration
  • Compassionate client-focused service
  • Thrive in fast-paced environment

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience
  • Veterinary software systems experience
  • Strong organizational skills
  • Ability to handle multiple tasks

Work Rights

Not specified

Tailored Resume

Cover Letter