Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Hybrid (at least 50% of time in-office or field)
6+ years technical support experience
2+ years leading technical teams
Expertise in sql and python scripting
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, prioritizing customer satisfaction and team collaboration. The role requires strong technical skills in analytics and system performance, along with leadership capabilities to mentor a global support team
Job Summary
This role involves leading a high-performing global team of analytics support engineers while fostering an inclusive and collaborative culture.
Candidates must possess deep domain expertise in Workday Analytics tools including Report Writer, Prism, People Analytics, and Discovery Boards.
The position requires balancing people leadership with technical excellence to deliver world-class support and resolve complex system issues.
Matching Summary
Match Score: 85
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, prioritizing customer satisfaction and team collaboration. The role requires strong technical skills in analytics and system performance, along with leadership capabilities to mentor a global support team.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
6+ years technical support experience
2+ years leading technical teams
Expertise in SQL and Python scripting
Deep knowledge of Workday Prism Analytics
Experience with distributed systems debugging
Proven ability to manage 24x7 on-call rotations
Nice-to-have
Strong background in financial data structures
Experience with Jupyter Notebooks for analysis
Ability to influence product roadmap direction
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Key Requirements
Bachelor's degree in Computer Science or related field