Vpro Product Support Engineer

Inteelabs

Hillsboro, Oregon, US
Base: $149,600.00-$245,160.00 usd; bonus/equity: s...
Hybrid
Technical assistance for enterprise customers
Troubleshooting vpro product issues
Root cause analysis and corrective actions
The Vpro Product Support Engineer position at Inteelabs seeks a candidate with extensive experience in technical support, particularly with Intel products, to enhance customer experience and drive user experience improvements. The role involves troubleshooting, training, and providing technical guidance while working collaboratively with various teams

Job Summary

  • Become a Product Support Engineer in Intel Customer Support organization and exercise your technical expertise, customer support skills, and creative abilities in support of Intel vPro products.
  • This role provides direct technical assistance to enterprise customers and support center agents, serving as the primary point of consultation and escalation for complex vPro product issues.
  • Intel offers a total compensation package that ranks among the best in the industry, including competitive pay, stock bonuses, and benefit programs such as health, retirement, and vacation.

Matching Summary

Match Score: 85

The Vpro Product Support Engineer position at Inteelabs seeks a candidate with extensive experience in technical support, particularly with Intel products, to enhance customer experience and drive user experience improvements. The role involves troubleshooting, training, and providing technical guidance while working collaboratively with various teams.

Salary

Base: $149,600.00-$245,160.00 USD; Bonus/Equity: Stock bonuses; Benefits: Health, retirement, vacation

Skills & Requirements

Must-have

  • Technical assistance for enterprise customers
  • Troubleshooting vPro product issues
  • Root cause analysis and corrective actions
  • Windows Server and network services experience
  • Networking and infrastructure management
  • PowerShell and Python scripting
  • Customer consultation on infrastructure issues

Nice-to-have

  • Cloud infrastructure deployment knowledge
  • Experience with remote management consoles
  • Creating and delivering technical training
  • Working with APIs for automation
  • Knowledge of virtualization and cloud certifications
  • Consulting with ecosystem vendors and open-source communities

Key Requirements

  • Bachelor's degree in related technical field
  • 5+ years enterprise system management experience
  • Experience with OSI model and Windows Server 2019-2026
  • Knowledge of Active Directory, DHCP, DNS, Microsoft SQL Server
  • Experience with 802.1x, Cisco NAC, Microsoft NPS, PKI Certificate Authorities
  • Strong analysis and debugging skills
  • Not eligible for Intel’s immigration sponsorship

Work Rights

Not eligible for Intel’s immigration sponsorship

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