Servicenow Platform Owner, Director

BlackRock

New York, NY, United States
Base: usd$215,000.00 - usd$275,000.00; bonus/equit...
On-site
Expert-level technical fluency in servicenow
Ai-first thinking and capabilities
Enterprise servicenow platform strategy
Lead BlackRock's enterprise ServiceNow capabilities, focusing on AI-enabled automation and operational resilience

Job Summary

  • Lead BlackRock's enterprise ServiceNow capabilities, focusing on AI-enabled automation and operational resilience.
  • Define and drive the technical strategy, roadmap, and architectural direction for the ServiceNow platform, ensuring alignment with firm-wide goals.
  • Oversee a globally distributed team, embedding AI-first engineering practices and ensuring high-quality, scalable delivery with measurable business outcomes.

Matching Summary

Lead BlackRock's enterprise ServiceNow capabilities, focusing on AI-enabled automation and operational resilience.

Salary

Base: USD$215,000.00 - USD$275,000.00; Bonus/Equity: annual discretionary bonus; Benefits: healthcare, leave benefits, and retirement benefits

Skills & Requirements

Must-have

  • Expert-level technical fluency in ServiceNow
  • AI-first thinking and capabilities
  • Enterprise ServiceNow platform strategy
  • Lead and grow ServiceNow platform team
  • Technical architecture and engineering standards
  • Integrations with enterprise systems
  • ITIL processes at enterprise scale
  • ServiceNow Certified System Administrator (CSA)

Nice-to-have

  • Visionary technical leadership
  • Hands-on engineering mindset
  • Continuous improvement culture
  • Agile delivery frameworks
  • Financial services environment understanding
  • Python or Core Java experience
  • DevOps tooling knowledge

Key Requirements

  • 15+ years of technology experience
  • 10+ years of deep ServiceNow expertise
  • Expert-level technical proficiency in ServiceNow architecture
  • Hands-on experience with AI and automation on ServiceNow
  • Demonstrated ability to architect AI-first solutions
  • Experience leading large, distributed teams
  • Proven ability to define and execute enterprise platform strategy
  • Experience integrating ServiceNow with observability and DevOps tooling
  • Financial acumen and platform budget management
  • Experience operating in regulated financial services environments
  • ServiceNow Certified Implementation Specialist (CIS) preferred
  • ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA) a differentiator

Work Rights

Not specified

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