Desktop Engineer (Bank) - PSSKR003

ALPHAEUS PTE. LTD.

Singapore
Hybrid (based on standard working hours with potential for ad hoc weekend and after-hours support)
Windows 11 troubleshooting
M365 and ms outlook support
Servicenow ticket management
ALPHAEUS PTE. LTD. is seeking a Desktop Engineer to provide technical support in a banking environment, focusing on deskside assistance, device management, and troubleshooting. Ideal candidates should have relevant IT education, experience in end-user support, and strong communication skills

Job Summary

  • The role provides comprehensive deskside support and troubleshooting for Windows 11 applications and hardware issues.
  • Candidates will manage ServiceNow tickets, perform daily meeting room health checks, and ensure SLA compliance for service requests.
  • The position requires availability for ad hoc weekend and after-hours support to maintain system health in a banking environment.

Matching Summary

Match Score: 85

ALPHAEUS PTE. LTD. is seeking a Desktop Engineer to provide technical support in a banking environment, focusing on deskside assistance, device management, and troubleshooting. Ideal candidates should have relevant IT education, experience in end-user support, and strong communication skills.

Skills & Requirements

Must-have

  • Windows 11 troubleshooting
  • M365 and MS Outlook support
  • ServiceNow ticket management
  • Laptop re-image and asset tracking
  • Video conferencing support

Nice-to-have

  • Mobile device management experience
  • Professional client communication skills
  • Initiative to feedback technical challenges

Key Requirements

  • ITE or Diploma in IT
  • 2 years end user IT support experience
  • Experience in MNC or bank environment
  • Support for 50+ users
  • ITIL certification preferred

Work Rights

Not specified

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