Senior Customer Support Associate

Lattice

Remote
Base: $53,500 - $73,000; bonus/equity: eligible fo...
Remote
2-3 years customer support experience
Strong cross-functional collaboration skills
Ability to prioritize based on urgency
The Senior Customer Support Associate acts as a trusted advisor and partner to Customer Success teams for enterprise clients

Job Summary

  • The Senior Customer Support Associate acts as a trusted advisor and partner to Customer Success teams for enterprise clients.
  • The role involves providing consultative support through live chat, email, and video calls while mentoring new team members.
  • Lattice offers comprehensive benefits including medical insurance, paid parental leave, and a learning and development budget.

Matching Summary

The Senior Customer Support Associate acts as a trusted advisor and partner to Customer Success teams for enterprise clients.

Salary

Base: $53,500 - $73,000; Bonus/Equity: Eligible for incentive stock options; Benefits: Medical, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • 2-3 years customer support experience
  • Strong cross-functional collaboration skills
  • Ability to prioritize based on urgency

Nice-to-have

  • Experience with Zendesk and Jira
  • Obsessed with learning product details
  • Proven ability to spot trends

Key Requirements

  • 2-3 years of customer support experience
  • Outstanding communication skills
  • Aptitude for learning new products

Work Rights

Not specified

Tailored Resume

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