Service Desk Coordinator

EPX

Muntinlupa City, National Capital Region, Philippines
Not specified; not specified; not specified
Hybrid
High school graduate
1 year call center experience
Remote access tools usage
EPX is seeking a Service Desk Coordinator in Muntinlupa City, Philippines, to provide technical support to users. The role focuses on resolving software and hardware issues via remote access, utilizing a ticketing system to track and escalate problems

Job Summary

  • The role serves as the firm's front line to solve basic technical problems while maintaining company value standards.
  • Employees will utilize Service Now to track and escalate tickets while providing application support through remote access tools.
  • The position requires amending to a shifting schedule for 24/7 operations and potentially working in a hybrid setup.

Matching Summary

Match Score: 85

EPX is seeking a Service Desk Coordinator in Muntinlupa City, Philippines, to provide technical support to users. The role focuses on resolving software and hardware issues via remote access, utilizing a ticketing system to track and escalate problems.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High School graduate
  • 1 year call center experience
  • Remote access tools usage
  • Service Now ticketing tool
  • Written and verbal communication skills

Nice-to-have

  • Tech or BPO industry experience
  • Mac support experience
  • Windows 10 troubleshooting skills
  • Onboarding new team members
  • Hybrid work setup amenable

Key Requirements

  • High School diploma required
  • Minimum 1 year call center experience
  • Experience with Windows 10 OS preferred
  • Mac support experience preferred
  • Remote help desk support experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter