It Support Technician - 2

Leidos

Base: $45,500.00 - $82,250.00; bonus/equity: not s...
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Second-level end-user technical support
Windows and macos endpoint troubleshooting
Servicenow ticketing system usage
** Leidos is seeking an IT Support Technician 2 to provide second-level technical support for SEC personnel, focusing on resolving complex hardware, software, and connectivity issues. The ideal candidate will have over four years of IT support experience, particularly with Windows and macOS, and will be responsible for ticket management, endpoint imaging, and user enablement. **

Job Summary

  • The IT Support Technician 2 provides second-level end-user support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact.
  • This role requires managing incident and request tickets in the enterprise ticketing system while maintaining accurate documentation and meeting strict service level agreement targets.
  • Leidos seeks candidates who disrupt the status quo to outthink, outbuild, and outpace expectations in a high-visibility mission environment.

Matching Summary

Match Score: 75

** Leidos is seeking an IT Support Technician 2 to provide second-level technical support for SEC personnel, focusing on resolving complex hardware, software, and connectivity issues. The ideal candidate will have over four years of IT support experience, particularly with Windows and macOS, and will be responsible for ticket management, endpoint imaging, and user enablement. **

Salary

Base: $45,500.00 - $82,250.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Second-level end-user technical support
  • Windows and macOS endpoint troubleshooting
  • ServiceNow ticketing system usage
  • Workstation imaging and deployment
  • Hardware diagnostics and peripheral support

Nice-to-have

  • Experience supporting federal civilian agency users
  • VIP user support experience
  • Microsoft Intune familiarity
  • Process improvement contribution
  • Continuous service improvement activities

Key Requirements

  • U.S. citizenship only (no dual citizenship)
  • Minimum 4 years of IT support experience
  • Ability to obtain and maintain SEC Public Trust clearance
  • High school diploma or equivalent
  • Strong knowledge of Windows and macOS operating systems

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter