Consumer Advocacy Representative

Case Law Reporter

Multiple Locations
Provide authentication and disclosures
Review and analyze reports
Research dispute requests
Serve as the first point of contact for consumers via telephone, providing authentication, disclosures, and assistance with filing disputes

Job Summary

  • Serve as the first point of contact for consumers via telephone, providing authentication, disclosures, and assistance with filing disputes.
  • Review and analyze reports, educate consumers on claim information, and research multiple databases for consumer information.
  • Work with Dispute and Resolution teams to resolve consumer disputes and document all interactions in the approved CRM.

Matching Summary

Serve as the first point of contact for consumers via telephone, providing authentication, disclosures, and assistance with filing disputes.

Skills & Requirements

Must-have

  • Provide authentication and disclosures
  • Review and analyze reports
  • Research dispute requests
  • Document customer interactions in CRM
  • Follow strict guidelines and SOPs
  • Work quickly in a fast-paced environment

Nice-to-have

  • Positive attitude and self-motivated
  • Deal with confidential data
  • Email correspondence and business writing
  • Learn enterprise AI tools

Key Requirements

  • Bachelor's degree or 2 years college level
  • 2 years call center experience
  • US Insurance industry background preferred
  • Handling customer escalations a plus
  • Proficiency in Microsoft Office applications
  • No attendance issues
  • Willing to work shifting schedules and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter