Manager, Cs Ai Content

Flex

San Francisco, United States
Base: $108,000—$135,000 usd; equity: compyny equit...
On-site
Ai-native content creation
Conversational ai dialogue flows
Api integration for ai
This role owns the content layer that powers Flex’s AI-driven customer support tools, translating customer support knowledge into structured, machine-readable content

Job Summary

  • This role owns the content layer that powers Flex’s AI-driven customer support tools, translating customer support knowledge into structured, machine-readable content.
  • You will design content for conversational AI, including multi-turn dialogue flows, clarification strategies, and safe recovery paths, directly impacting containment, CSAT, and risk prevention.
  • Flex offers competitive medical, dental, and vision, company equity, a 401(k) plan with company match, and unlimited paid time off for full-time U.S. employees.

Matching Summary

This role owns the content layer that powers Flex’s AI-driven customer support tools, translating customer support knowledge into structured, machine-readable content.

Salary

Base: $108,000—$135,000 USD; Equity: Company equity; Benefits: Competitive medical, dental, and vision, 401(k) plan with company match, Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program, Free Flex subscription

Skills & Requirements

Must-have

  • AI-native content creation
  • conversational AI dialogue flows
  • API integration for AI
  • customer support knowledge translation
  • structured machine-readable content

Nice-to-have

  • high-growth startup experience
  • fintech or payments background
  • customer support operations expertise
  • collaboration with cross-functional teams

Key Requirements

  • Experience in Customer Success or similar fields
  • Hands-on experience with conversational AI
  • Comfort designing content interfacing with systems
  • Strong problem-solving skills
  • Ability to collaborate with Product and Engineering

Work Rights

Not specified

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