Analista De Suporte Técnico (sistemas Erp)

Sonda

São Paulo, SP, Brazil
On-site
Erp system support
N2 incident support
Critical ticket monitoring
Sonda is seeking a Technical Support Analyst specializing in ERP systems to join their team in São Paulo. The position requires on-site work and emphasizes support for corporate applications, with a focus on user assistance and performance monitoring

Job Summary

  • Prestar suporte a aplicações corporativas (sistemas ERP); Atendimento a incidentes N2; Acompanhamento de chamados críticos.
  • Interface com fornecedores de software; Apoio a usuários finais (lojas e escritório); Monitoramento de performance de aplicações.
  • SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional.

Matching Summary

Match Score: 85

Sonda is seeking a Technical Support Analyst specializing in ERP systems to join their team in São Paulo. The position requires on-site work and emphasizes support for corporate applications, with a focus on user assistance and performance monitoring.

Skills & Requirements

Must-have

  • ERP system support
  • N2 incident support
  • Critical ticket monitoring
  • End-user support
  • Application performance monitoring
  • Microsoft Excel (intermediate)

Nice-to-have

  • ITSM tools experience
  • Log analysis knowledge
  • Basic SQL knowledge
  • Retail environment experience

Key Requirements

  • Completed higher education in IT
  • Experience with corporate application support
  • Experience with retail environment

Work Rights

Not specified

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