Customer Experience Manager

Bupa

Leeds, United Kingdom
£competitive; bonus/equity: 10% management bonus; ...
Hybrid
Lead customer programme
Develop nps strategy
Improve customer experiences
The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments

Job Summary

  • The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments.
  • Key responsibilities include developing and implementing an engaging NPS strategy, creating initiatives to improve customer experiences, and managing customer events.
  • Benefits include a competitive salary, company car, management bonus, 25 days holiday, Bupa health insurance, enhanced pension, and a global wellbeing programme.

Matching Summary

The Customer Experience Manager leads the strategic customer programme across Care Services, ensuring exceptional experiences across all customer journeys and micro-moments.

Salary

£Competitive; Bonus/Equity: 10% Management Bonus; Benefits: company car, 25 days holiday, Bupa health insurance, enhanced pension plan, life insurance, onsite gyms or local discounts

Skills & Requirements

Must-have

  • Lead customer programme
  • Develop NPS strategy
  • Improve customer experiences
  • Deliver Customer Scorecards
  • Manage customer events

Nice-to-have

  • Shape outstanding customer experiences
  • Drive cultural change
  • Making health happen
  • Be you at Bupa

Key Requirements

  • Full UK driving licence
  • Marketing qualification or significant experience
  • Experience creating video content
  • Proven track record of project delivery

Work Rights

Not specified

Tailored Resume

Cover Letter