Customer And Commercial Insights Analyst

COS

London, United Kingdom
On-site
Advanced data analysis skills
Predictive modeling expertise
Stakeholder leadership capabilities
This role proactively identifies customer trends and delivers actionable recommendations to senior leaders for both short-term trading and long-term strategy

Job Summary

  • This role proactively identifies customer trends and delivers actionable recommendations to senior leaders for both short-term trading and long-term strategy.
  • The analyst will build dashboards tracking core KPIs and develop predictive models for churn, lifetime value, and propensity to drive proactive decisions.
  • Employees receive a 25% staff discount on all H&M Group brands, access to the H&M Incentive Program, and extensive global development opportunities.

Matching Summary

This role proactively identifies customer trends and delivers actionable recommendations to senior leaders for both short-term trading and long-term strategy.

Skills & Requirements

Must-have

  • Advanced data analysis skills
  • Predictive modeling expertise
  • Stakeholder leadership capabilities
  • Commercial mindset application
  • Dashboard building proficiency

Nice-to-have

  • Strong storytelling abilities
  • Cross-functional collaboration
  • Curious and open-minded attitude
  • Data-informed decision championing

Key Requirements

  • Structured hypothesis-led problem solving
  • Experience with transactional and CRM data
  • Ability to translate complex data into narratives

Work Rights

Not specified

Tailored Resume

Cover Letter