The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada
Job Summary
The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
This role requires embedding CRM/CSM collaboration and partnering with Operations to enhance service performance and escalation management.
The position offers competitive remuneration ranging from USD $250,000 to USD $325,000 along with training and development opportunities within a large global business.
Matching Summary
The Head of Client Relationship Management leads the regional CRM organization and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
Salary
Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Training and development opportunities
Skills & Requirements
Must-have
15+ years in financial services
Direct client management responsibility
Proven leadership of commercial teams
Strong commercial acumen
Executive presence
Nice-to-have
Experience in global multi-jurisdiction environments
Exposure to scaling teams or M&A integration
Familiarity with Salesforce
High emotional intelligence
Data-driven operational discipline
Key Requirements
15+ years experience in financial services
Leadership of client relationship or commercial team