Senior Success Guide - Sfmc

Salesforce

Not specified; not specified; benefits include tim...
4+ years marketing cloud ecosystem experience
Marketing cloud engagement consultant certification
Troubleshoot customer implementation challenges
The role involves providing proactive and reactive architecture, product, and industry expertise to help customers successfully adopt Salesforce products

Job Summary

  • The role involves providing proactive and reactive architecture, product, and industry expertise to help customers successfully adopt Salesforce products.
  • Success Guides engage with Premier and Signature customers to deliver personalized 1:1 engagements that drive value realization at scale.
  • Candidates must be fluent in English with excellent communication skills to influence audiences ranging from developers to C-Suite executives.

Matching Summary

The role involves providing proactive and reactive architecture, product, and industry expertise to help customers successfully adopt Salesforce products.

Salary

Not specified; Not specified; Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program

Skills & Requirements

Must-have

  • 4+ years Marketing Cloud ecosystem experience
  • Marketing Cloud Engagement Consultant certification
  • Troubleshoot customer implementation challenges
  • Direct 1:1 client interaction experience
  • Consultative engagement style

Nice-to-have

  • Experience with Personalization or Intelligence products
  • Salesforce Admin or Sales Cloud Consultant certification
  • Comfortable working AMER shifts (6:30 PM - 3:30 AM)
  • Mentoring and knowledge sharing capabilities
  • Experience with Next projects in Marketing Cloud

Key Requirements

  • 6-8 years total experience with 4+ years in Marketing Cloud
  • Marketing Cloud Engagement Consultant or Account Engagement Consultant certification
  • Degree or equivalent relevant experience required
  • Proven ability to troubleshoot implementation issues
  • Experience working with external clients on a daily basis

Work Rights

Not specified

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