Senior Team Lead, Managed Services Client Service Desk

NTT DATA

Hybrid
5 to 7 years team lead experience
Service desk operational management
Itil v4 specialist certification knowledge
The Senior Team Lead is responsible for the operational management of a service desk team, ensuring client satisfaction through effective daily operations

Job Summary

  • The Senior Team Lead is responsible for the operational management of a service desk team, ensuring client satisfaction through effective daily operations.
  • This role requires taking ownership of escalated incidents, diagnosing faults, and implementing performance-enhancement solutions identified during daily huddles.
  • NTT DATA offers a diverse workplace where employees can grow and thrive while contributing to leading innovations in AI and digital infrastructure.

Matching Summary

The Senior Team Lead is responsible for the operational management of a service desk team, ensuring client satisfaction through effective daily operations.

Skills & Requirements

Must-have

  • 5 to 7 years team lead experience
  • Service desk operational management
  • ITIL v4 specialist certification knowledge
  • Incident diagnosis and resolution
  • Global technology organization experience

Nice-to-have

  • Strong documentation skills
  • Excellent client engagement
  • Project management principles understanding
  • Diversity and inclusion mindset
  • Process improvement recommendations

Key Requirements

  • Bachelor's degree in IT or related field
  • 5-7 years experience as Team Lead
  • Solid experience in call center managed services
  • ITIL v4 Specialist certification preferred
  • Experience in global technology organizations

Work Rights

Not specified

Tailored Resume

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