Senior Director, Operations - Eu / Uk

Marqeta

London, United Kingdom
Not specified; equity in a publicly-traded compyny...
On-site
15+ years leading delivery or operations teams
Deep expertise in payments ecosystem
Experience scaling customer-facing organizations
This role requires owning the end-to-end customer journey from pre-sales solutioning through program launch and expansion

Job Summary

  • This role requires owning the end-to-end customer journey from pre-sales solutioning through program launch and expansion.
  • The successful candidate will drive Time to Value improvements and ensure excellence across card network and BIN delivery operations.
  • Marqeta offers premium private medical coverage, equity in a publicly-traded company, and up to 20 weeks of parental leave.

Matching Summary

This role requires owning the end-to-end customer journey from pre-sales solutioning through program launch and expansion.

Salary

Not specified; Equity in a publicly-traded company included; Monthly stipend for remote work provided

Skills & Requirements

Must-have

  • 15+ years leading delivery or operations teams
  • Deep expertise in payments ecosystem
  • Experience scaling customer-facing organizations
  • Knowledge of card networks and BIN sponsorship
  • Process design and operational transformation skills

Nice-to-have

  • Strategic vision with hands-on execution style
  • Ability to influence senior stakeholders
  • Bias toward simplification and clarity
  • Experience in high-growth matrixed environments

Key Requirements

  • 15+ years experience in Solution Engineering or Delivery
  • 10+ years scaling large operational organizations
  • Deep expertise in issuer processing and card networks

Work Rights

Must be based within 35 miles of London office

Tailored Resume

Cover Letter