Manager, Claims Operations - Core & Express

USAA

Colorado Springs, CO, USA
$103,450 - $197,730; not specified; comprehensive ...
Claims operations member service
Process improvement execution
Operational risk management
As a dedicated Manager, Claims Operations, for Auto Non-Injury, Core or Express, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim

Job Summary

  • As a dedicated Manager, Claims Operations, for Auto Non-Injury, Core or Express, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.
  • You will develop engaged employees through regular coaching and feedback to deliver business results.
  • At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

Matching Summary

As a dedicated Manager, Claims Operations, for Auto Non-Injury, Core or Express, you will manage and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim.

Salary

$103,450 - $197,730; Not specified; Comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Skills & Requirements

Must-have

  • Claims operations member service
  • Process improvement execution
  • Operational risk management
  • Regulatory compliance training
  • Employee coaching and development

Nice-to-have

  • Financial security mission
  • Military community focus
  • Honesty, integrity, loyalty, service values

Key Requirements

  • Bachelor's degree or 4 years of related experience
  • 6 years customer service, operational, military or leadership experience
  • Minimum 2 years claims handling experience
  • 2 years direct team lead, supervisory or management experience
  • Experience using and interpreting data
  • Acquire insurance adjuster license within 6 months

Work Rights

Not specified

Tailored Resume

Cover Letter