Communication Agent

Four Seasons Hotels & Resorts

Langkawi, Kedah, Malaysia
Competitive salary, wages, + a comprehensive benef...
Handle incoming and outgoing calls
Provide accurate resort information
Record and coordinate guest requests
The Communication Agent serves as the central point of contact for all guest and internal communication within the resort, ensuring all calls, messages, and requests are handled with genuine care, accuracy, and efficiency

Job Summary

  • The Communication Agent serves as the central point of contact for all guest and internal communication within the resort, ensuring all calls, messages, and requests are handled with genuine care, accuracy, and efficiency.
  • The role requires handling all incoming and outgoing calls professionally, providing accurate information, recording and coordinating guest requests, and communicating effectively with other departments to ensure guest needs are fulfilled promptly.
  • Four Seasons offers a competitive salary, comprehensive benefits package, excellent training and development opportunities, employee discounts, complimentary uniform dry cleaning, and employee meals.

Matching Summary

The Communication Agent serves as the central point of contact for all guest and internal communication within the resort, ensuring all calls, messages, and requests are handled with genuine care, accuracy, and efficiency.

Salary

Competitive Salary, wages, and a comprehensive benefits package

Skills & Requirements

Must-have

  • Handle incoming and outgoing calls
  • Provide accurate resort information
  • Record and coordinate guest requests
  • Communicate with other departments
  • Respond to emergency calls

Nice-to-have

  • Genuine care and accuracy
  • Personalized and seamless service
  • Luxury hotel environment experience
  • Calm and composed demeanor

Key Requirements

  • Previous experience in luxury resort or hotel
  • Excellent communication and telephone etiquette
  • Strong command of English
  • Knowledge of additional languages is a plus
  • Malaysian only

Work Rights

Malaysian only

Tailored Resume

Cover Letter