Senior Technical Support Engineer

Workday

Japan
**
3+ years technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting
** Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on diagnosing and troubleshooting complex software issues while providing exceptional customer support. The ideal candidate should have technical expertise in SaaS solutions, strong communication skills in both Japanese and English, and a collaborative mindset. **

Job Summary

  • This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers.
  • The position requires bilingual fluency in Japanese and English to serve as a key point of contact for major Japanese strategic clients.
  • Candidates will utilize advanced monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity problems in a fast-paced environment.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on diagnosing and troubleshooting complex software issues while providing exceptional customer support. The ideal candidate should have technical expertise in SaaS solutions, strong communication skills in both Japanese and English, and a collaborative mindset. **

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting
  • SaaS solution support expertise
  • JIRA ticketing system usage

Nice-to-have

  • Workday platform knowledge
  • Salesforce integration experience
  • Strong analytical problem-solving skills
  • Collaborative team environment mindset
  • Ability to manage multiple urgent issues

Key Requirements

  • 3+ years proven technical support experience
  • Fluency in speaking reading and writing Japanese and English
  • Experience with Workday Salesforce or JIRA systems

Work Rights

Not specified

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