Fire Area Service Support Coordinator

Johnson Controls

Nashville, United States
Base: $20-$25ph; bonus/equity: not specified; bene...
On-site
Utilize oracle ace for scheduling
Communicate with customers and personnel
Monitor technician activity and schedules
This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery

Job Summary

  • This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery.
  • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, and availability.
  • Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.

Matching Summary

This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery.

Salary

Base: $20-$25/hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including 401K, medical, dental, and vision care available day one

Skills & Requirements

Must-have

  • Utilize Oracle ACE for scheduling
  • Communicate with customers and personnel
  • Monitor technician activity and schedules
  • Prioritize scheduling backorders
  • Track and resolve customer issues

Nice-to-have

  • Collaborative team environment
  • Dedication to safety
  • Develop action plans with management

Key Requirements

  • 1-2 years of customer service
  • Excellent communication skills
  • Prominent level of organization
  • Strong with Excel and Microsoft Office
  • Comfortable working in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter