This position is instrumental in building a service model that the business can rely on; one grounded in control, predictability, stability, and continuous improvement
Job Summary
This position is instrumental in building a service model that the business can rely on; one grounded in control, predictability, stability, and continuous improvement.
We are seeking a senior leader to own Enterprise Applications Service Delivery and strengthen how we operate, stabilize, and continuously improve critical business platforms.
If you are motivated by creating clarity, strengthening discipline, and building trust in enterprise technology, we encourage you to apply, even if you do not meet every listed qualification.
Matching Summary
This position is instrumental in building a service model that the business can rely on; one grounded in control, predictability, stability, and continuous improvement.
Skills & Requirements
Must-have
Enterprise Applications operations management
Demand intake and prioritization discipline
Root cause management for operational issues
KPI establishment and accountability
Stakeholder communication and expectation management
Operational readiness and steady-state support
Regional Support Model alignment
Nice-to-have
Calm and thoughtful judgment under pressure
Structured and disciplined operational approach
Long-term sustainability mindset
Matrixed environment clarity creation
Service governance experience
Enterprise-level decision-making contribution
Key Requirements
Senior leadership experience in ERP or enterprise applications
Experience with SAP, Oracle, or similar systems
Experience in demand management and service governance