Patient Financial Services Phone Representative

University of Texas at Austin

Austin, TX, US
Base: $45,000 + depending on qualifications; bonus...
Hybrid
Handle patient billing inquiries
Verify insurance eligibility
Process payments and payment plans
The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections

Job Summary

  • The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.
  • This role involves handling inbound and outbound calls to resolve billing inquiries and process payments.
  • A hybrid work schedule is available after onsite training and successful performance review have been completed.

Matching Summary

The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.

Salary

Base: $45,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Teacher Retirement System of Texas (TRS) eligible

Skills & Requirements

Must-have

  • Handle patient billing inquiries
  • Verify insurance eligibility
  • Process payments and payment plans
  • Generate patient statements
  • Follow up on unpaid claims
  • Accurate data entry into billing system

Nice-to-have

  • Excellent customer service skills
  • Resolve escalating issues
  • Prepare reports on account statuses
  • Maintain detailed interaction records

Key Requirements

  • High School Diploma/GED
  • 1 year experience in healthcare billing or customer service
  • Compliance with HIPAA regulations
  • Background check required for finalists

Work Rights

Must complete federal Employment Eligibility Verification I-9 form

Tailored Resume

Cover Letter